FPS Bathrooms

Our bathroom was completed on 4th May, 2017, and a very good job indeed. However, we first put on our heating, albeit briefly, on 9th July and a small pool of water appeared on the radiator cap. So, my wife contacted Scott on 10th July and 19th July without a response. She again emailed on 4th August and Scott agreed to call. Scott called Friday 11th August. He came without tools and borrowed my shifter and made the leak worse so that we woke to a pool of water in the bathroom; it would be 5 days before Michael might come! On 12th August I wrote an angry email telling Scott not to come back but send Michael. Here is Scott’s response; from Scott. 12 Aug at 10:44 AM “I visited to make an assesment only. On seeing it was nothing more than the blank cap I attempted to tighten it, which made it worse. So, as I explained to your wife, I closed the radiator to stop the filling loop from pushing more water in to the towel rail and therefore out of the leaking cap. Yes it may have continued to leak slowly as the final pressure bled out. I explained that this would at least prevent it from leaking continually over the weekend until Micheal could arrive. Both Michael and I find it strange that this leak should appear 5 months after fitting. To appear now would indicate the possibility that it has been adjusted in some way, but being a company who aim to please we give the benefit of the doubt and still offer our services to repair free of charge. … To deliver a beautiful new shower room, expertly finished, with no grounds to find fault, and to give up my time to pop by and make an assesment, and to have my good will met with such vitriol is simply offensive. How dare you speak to me like that! It's behaviour like that that leaches people's belief in the basic decency of others. I now find myself in a position where you insult my integrity, but still expect me to send my full time staff, with me for 5 years, one of my team, to run along and attend to you. Incidentally, Michael is working in Linwood all week and you are quite the diversion, so it may be a 5 minute job, but it's the best part of a two hour round journey given traffic. That's why it makes sense to schedule an appointment when he isn't so far away. I'm absolutely disgusted and in shock by your message. I'm happy to send Michael out to replace that part so as I never have to deal with such vile behaviour again. I will however let Michael know what has transpired and leave him to decide how to deal with it. Please do not contact me again.” Needless to say, I had to call out a plumber (£100) who found a pin hole in the radiator cap that had been plugged with a grease which obviously melted when I turned on the heating. So, be sure not to have any problems after the installation of your beautiful bathroom.

We got Scott to do our bathroom. He was excellent and the job was completed to a high satisfaction. Not only did he do our bath the also did 2 of my neighbours previously and we have had no problems.